Shipping Policy – Zydasonali

Effective Date: January 8, 2025

At Zydasonali, we are committed to providing a smooth and reliable shipping experience for our customers. This Shipping Policy outlines the terms and conditions related to the shipping of products purchased from our website.

By placing an order with Zydasonali, you agree to the following terms. Please read them carefully before completing your purchase.

1. Order Processing

  • Order Confirmation: After placing an order on our website, you will receive an order confirmation email. This email acknowledges that we have received your order, but does not constitute an acceptance of it. Once your order is processed and shipped, you will receive another email with tracking information.

  • Processing Time: We typically process and ship orders within 2-3 business days after payment confirmation. However, during peak periods or due to unforeseen circumstances, processing times may be longer. If your order is delayed, we will notify you as soon as possible.

2. Shipping Methods and Costs

  • Shipping Methods: We offer various shipping methods to meet your needs. Shipping fees are calculated based on the weight, size, and destination of your order. The shipping methods available will be displayed during checkout.

  • Shipping Fees: Shipping costs are calculated at checkout based on the size, weight, and delivery address of the items in your order. Additional charges may apply for oversized or heavy items. The exact shipping cost will be displayed before you complete your purchase.

  • Free Shipping: From time to time, we may offer promotions that include free shipping on certain products or orders above a specified amount. The details of these offers will be clearly stated during checkout, and eligibility criteria will apply.

3. Delivery Time

  • Estimated Delivery Time: Delivery times vary depending on the shipping method, your location, and the size of your order. Once your order is shipped, you will receive a tracking number that allows you to monitor the status of your shipment.

    • Standard Shipping: Typically takes 5-7 business days within the contiguous United States.
    • Expedited Shipping: Typically takes 2-3 business days, depending on the delivery address.

  • Shipping Delays: Delivery times are estimated and are not guaranteed. Zydasonali is not responsible for delays caused by third-party shipping carriers, weather conditions, natural disasters, or other factors beyond our control.

4. Shipping Locations

  • Domestic Shipping: We currently only ship to locations within the United States, including the 50 states and U.S. territories.

  • International Shipping: At this time, we do not offer international shipping. For international orders, please contact our customer support team at info@zydasonali.com for further assistance.

5. Shipping Restrictions

  • P.O. Box Addresses: We do not ship to P.O. Box addresses, as our products require a physical address for delivery.

  • Oversized or Heavy Items: Large or heavy items may be subject to additional shipping fees or restrictions. If your order includes such items, we will notify you of any additional shipping costs before processing your order.

6. Order Tracking

Once your order is shipped, you will receive a tracking number via email. You can use this tracking number to monitor your order’s delivery status.

If you have any questions or issues with tracking your order, please contact our customer support team at info@zydasonali.com or call us at (208) 642-4120.

7. Delivery Issues

  • Damaged Items: If your item arrives damaged, please contact us immediately at info@zydasonali.com with photos of the damage, along with your order number. We will work with you to resolve the issue by either replacing the item or offering a refund.

  • Missing or Lost Items: If you believe your item has been lost in transit, please check the tracking information first. If there is an issue, please contact us, and we will help investigate the matter with the carrier.

  • Failed Delivery Attempts: If a delivery attempt fails (for example, if the carrier is unable to deliver your package due to an incorrect address or other reasons), the package may be returned to us. You will be responsible for any additional shipping charges to re-ship the package.

8. Shipping Address Accuracy

Please ensure that you provide accurate and complete shipping information at checkout. Zydasonali is not responsible for delays or issues caused by incorrect or incomplete shipping addresses. If you notice an error in your shipping address after placing your order, please contact us immediately at info@zydasonali.com, and we will do our best to assist in correcting it before the order is shipped.

9. Returns and Exchanges

Please review our Return and Refund Policy for detailed information regarding returns and exchanges. If you are unsatisfied with your order or need to return it, please follow the instructions outlined in our returns policy.

10. Customer Support

If you have any questions or concerns regarding shipping, or if you need assistance with your order, please don’t hesitate to contact us:

Our customer support team is available Monday through Friday from 9:00 AM to 5:00 PM (PST) to assist you.

Thank you for shopping at Zydasonali! We are dedicated to delivering your high-quality modern and luxury furniture products in a timely manner. We look forward to serving you and ensuring that your shopping experience is as smooth as possible.