Sales Policy – Zydasonali
Effective Date: January 8, 2025
Thank you for choosing Zydasonali for your luxury modern furniture needs. This Sales Policy explains the terms and conditions under which we sell products and process orders on our website. By purchasing from us, you agree to comply with and be bound by the following policies.
1. Order Placement and Confirmation
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Order Placement: When you place an order with us through our website, you are offering to purchase products in accordance with the terms and conditions of this policy. All orders are subject to acceptance and availability.
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Order Confirmation: After placing an order, you will receive an order confirmation email. This email serves as acknowledgment that we have received your order. Please note that this confirmation does not constitute acceptance of your order. Acceptance of your order occurs once your payment is processed successfully.
2. Product Availability and Pricing
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Product Availability: While we make every effort to ensure that products listed on our website are in stock and available for sale, product availability is subject to change without notice. In case an item is out of stock, we will inform you promptly and provide the option to backorder or cancel the order.
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Pricing: Prices are listed in USD and are subject to change without notice. All prices listed on our website are correct to the best of our knowledge, but we reserve the right to correct any pricing errors. In the event of an error, you will be contacted to confirm the updated price or provided the option to cancel your order.
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Taxes: Sales tax will be applied to your order based on your shipping address and the applicable local tax rate. The total tax will be calculated at checkout.
3. Payment Methods
We accept the following payment methods for your convenience:
- Credit Cards: Visa, MasterCard, American Express, Discover, and other major credit cards.
- Debit Cards: Debit cards with Visa or MasterCard logos.
- PayPal: We also accept PayPal payments for secure and easy transactions.
- Gift Cards: Zydasonali gift cards can be used for online purchases.
All payments must be made in full at the time of purchase, and we reserve the right to cancel or delay an order if payment authorization is not received.
4. Shipping and Delivery
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Shipping Methods: We offer various shipping methods depending on the size, weight, and destination of your order. Shipping costs are calculated during checkout based on your delivery address and the shipping method selected.
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Processing Time: We aim to process and ship your order within 2-3 business days after payment confirmation. You will receive a tracking number once your order has shipped. Delivery times vary depending on location, but typical delivery ranges from 5 to 14 business days.
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Delivery Fees: Shipping fees will be displayed at checkout. Charges are based on the size, weight, and destination of the items ordered. Additional charges may apply for oversized items or special delivery requirements.
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International Shipping: Currently, we only ship within the United States. For international shipping inquiries, please contact us directly for assistance.
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Shipping Delays: We are not responsible for delays caused by the carrier, weather conditions, or other factors beyond our control. Please check the tracking number provided for real-time updates on your delivery status.
5. Order Cancellations
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Before Shipping: If you wish to cancel your order before it has been processed for shipping, please contact us as soon as possible. We will make every effort to cancel the order and provide a full refund.
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After Shipping: Once your order has been shipped, it cannot be canceled. However, you may return the item within the terms of our Return and Refund Policy.
6. Returns, Exchanges, and Refunds
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Returns: You may return eligible items within 30 days of delivery in accordance with our Return and Refund Policy. Items must be unused, in original packaging, and in resalable condition. Customized or personalized items are not eligible for returns.
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Refunds: Once your return is approved, we will process a refund to your original payment method. Refunds will be processed within 7-10 business days after we receive the returned item.
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Exchanges: We do not offer direct exchanges. If you wish to exchange an item, you must return the original item for a refund and place a new order for the replacement item.
7. Damaged or Defective Items
If you receive a damaged or defective item, please contact us immediately at info@zydasonali.com within 7 days of receiving the item. We will assist you in processing a return or replacement. In cases of damage during shipping, please provide photos of the damage along with your order number for quicker resolution.
8. Customer Support
We are committed to providing excellent customer service. If you have any questions or concerns regarding your order, please contact us:
- Email: info@zydasonali.com
- Phone: (208) 642-4120
- Website: www.zydasonali.com
Our team is available to assist you Monday through Friday from 9:00 AM to 5:00 PM (PST).
9. Limitation of Liability
Zydasonali is not liable for any direct, indirect, incidental, or consequential damages arising from the use or inability to use our products, including damages caused by defects, shipping delays, or other unforeseen circumstances.
10. Updates to the Sales Policy
Zydasonali reserves the right to modify this Sales Policy at any time. Any updates or changes will be posted on this page, and the revised policy will take effect immediately upon posting. We encourage you to review this page regularly for any updates.