Privacy Policy – Zydasonali

Effective Date: January 8, 2025

At Zydasonali, we are committed to protecting your privacy and ensuring a safe online experience for all our customers. This Privacy Policy outlines how we collect, use, and protect your personal information when you visit our website or make a purchase from us. By accessing and using our website, you agree to the collection and use of information in accordance with this policy.

1. Information We Collect

We collect various types of information to provide you with the best service and experience:

  • Personal Information: When you make a purchase, register an account, subscribe to our newsletter, or contact us for support, we may collect personal details such as your name, email address, phone number, billing and shipping addresses, and payment information.

  • Non-Personal Information: We collect non-personal information about your usage of our website, including IP address, browser type, device information, and browsing activity. This data is collected automatically using cookies and similar tracking technologies.

  • Payment Information: When you make a purchase, we collect your payment details. However, we do not store sensitive payment information such as credit card numbers. All payment transactions are processed through secure third-party payment gateways.

2. How We Use Your Information

We use the information we collect to enhance your experience with us and process your orders:

  • Order Fulfillment: To process and deliver your orders, including shipping and handling.

  • Customer Support: To respond to your inquiries, resolve any issues with your orders, and provide assistance.

  • Marketing Communications: To send you newsletters, promotional offers, and updates about new products and services. You can opt out of receiving marketing communications at any time by following the unsubscribe link in our emails or contacting us directly.

  • Website Improvement: To analyze website traffic and improve our services, making sure your shopping experience is seamless and personalized.

  • Legal Compliance: To comply with applicable laws, regulations, and legal processes or to enforce our terms of service.

3. How We Protect Your Information

We take the security of your personal information seriously. We implement a variety of technical, administrative, and physical security measures to protect your data from unauthorized access, alteration, disclosure, or destruction.

  • Secure Connections: Our website uses SSL (Secure Socket Layer) encryption to protect your information during transmission. This ensures that any sensitive data, such as your payment details, is securely transmitted.

  • Data Storage: Your personal information is stored on secure servers, and access is restricted to authorized personnel only.

  • Third-Party Security: We partner with trusted payment processors and vendors to handle your payment transactions securely. These third parties also adhere to strict security standards to protect your information.

4. Sharing Your Information

We respect your privacy and do not sell or rent your personal information to third parties. However, we may share your information with trusted third-party service providers for the following purposes:

  • Shipping and Delivery: We may share your shipping address with delivery companies to ensure that your order reaches you.

  • Payment Processing: We share necessary payment information with payment gateways to process your transactions securely.

  • Service Providers: We may work with third-party vendors that assist with website hosting, email services, and customer support. These third-party providers are obligated to keep your information confidential and use it only for the purposes of fulfilling their services.

  • Legal Obligations: We may disclose your information if required by law or to protect the rights, property, and safety of Zydasonali, our customers, or others.

5. Cookies and Tracking Technologies

Our website uses cookies and similar tracking technologies to improve user experience and analyze website traffic. Cookies are small files that are placed on your device to help us identify your preferences and remember certain settings. You can manage cookie settings through your browser. However, disabling cookies may affect the functionality of our website.

We also use third-party analytics tools (e.g., Google Analytics) to track and analyze website usage. These tools collect non-personal information about your browsing behavior to help us improve our site.

6. Your Rights and Choices

As a customer, you have the following rights with regard to your personal information:

  • Access and Correction: You have the right to access the personal information we hold about you and request corrections or updates to any inaccurate data.

  • Opt-Out of Marketing: You can opt-out of receiving marketing communications from us at any time by unsubscribing through the links in our emails or by contacting us directly.

  • Data Deletion: You may request the deletion of your personal information. Please note that we may need to retain certain information for legal and business purposes, such as order history and compliance with applicable laws.

  • Cookie Preferences: You can manage your cookie settings through your browser’s privacy settings.

7. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, or legal requirements. Any changes will be posted on this page with an updated “Effective Date.” We encourage you to review this policy periodically to stay informed about how we protect your privacy.

8. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal information, please contact us:

Thank you for trusting Zydasonali with your information. We are committed to safeguarding your privacy while providing you with the best possible shopping experience.