Payment Policy – Zydasonali

Effective Date: January 8, 2025

Thank you for shopping at Zydasonali! This Payment Policy outlines the terms and conditions under which payments are processed for purchases made on our website, www.zydasonali.com.

By making a purchase from our website, you agree to adhere to the following payment terms. Please read the information carefully to ensure a seamless transaction.

1. Accepted Payment Methods

We offer various secure payment options to facilitate your purchase:

  • Credit Cards: We accept payments through all major credit cards, including:

    • Visa
    • MasterCard
    • American Express
    • Discover

  • Debit Cards: Debit cards with Visa or MasterCard logos are also accepted.

  • PayPal: For your convenience, we accept payments via PayPal, a secure and easy way to process online transactions.

  • Zydasonali Gift Cards: You can use Zydasonali gift cards for payment on our website. If you have a gift card, the balance will be applied to your order total.

  • Other Payment Methods: If you wish to use another payment method, please contact us directly at info@zydasonali.com to inquire about additional options.

2. Payment Authorization

  • Payment Confirmation: After you submit your payment information and complete the checkout process, we will authorize the transaction. A confirmation email will be sent to you, detailing your order.

  • Order Processing: Once payment is successfully processed, we will begin preparing your order for shipping. In the case of payment failure or authorization issues, your order will not be processed, and you will be notified to provide a valid payment method.

3. Pricing and Charges

  • Pricing: All prices displayed on our website are in U.S. Dollars (USD) and are accurate at the time of purchase. Prices may change due to promotions, inventory changes, or market conditions. We reserve the right to adjust prices without notice.

  • Sales Tax: Sales tax will be applied to your order based on the shipping address and the applicable local tax rate. The exact amount of tax will be calculated during checkout before completing your payment.

  • Shipping Fees: Shipping costs are calculated during checkout based on the weight, size, and destination of your order. Shipping fees will be added to the total cost of your order.

  • Additional Charges: If your order contains oversized items or requires special shipping arrangements, additional charges may apply. You will be informed of any extra fees before finalizing your payment.

4. Payment Processing

All transactions are processed securely through our payment partners. We use industry-standard encryption protocols (SSL) to ensure the safety and security of your payment information.

  • Third-Party Payment Processors: Zydasonali works with trusted third-party payment processors, such as PayPal, and credit card gateways to handle payments. Your payment information is processed by these providers, and Zydasonali does not store your credit card details.

  • Security: We take your privacy and security seriously. All payment data is encrypted, and your personal information is protected in accordance with our Privacy Policy.

5. Payment Issues

If you encounter any issues with your payment, such as a failed transaction or authorization error, please review the payment details and ensure that your payment method is valid and has sufficient funds or credit available.

If the payment issue persists, please contact our customer support team at info@zydasonali.com, and we will assist you in resolving the issue.

6. Order Cancellations and Payment Refunds

  • Order Cancellations: If you wish to cancel your order before it has been shipped, please contact us immediately at info@zydasonali.com. Once your order has been processed and shipped, it cannot be canceled. However, you may return the item following our Return and Refund Policy.

  • Refunds: In case of a return or cancellation (where applicable), refunds will be processed to the original payment method. Refunds may take 7-10 business days to be reflected in your account, depending on your bank or payment provider.

7. Fraud Prevention

Zydasonali takes fraud prevention seriously. We reserve the right to cancel or delay an order if there are concerns about the authenticity of the payment or potential fraudulent activity. If we detect unusual or suspicious activity, we may request additional verification before processing the order.

8. Currency

All transactions are conducted in U.S. Dollars (USD). If you are using an international payment method, your payment provider may charge you additional fees for currency conversion. These fees are beyond our control, and you should check with your provider for details.

9. Payment Disputes

In the event of a payment dispute or chargeback, we will work with the payment processor to resolve the issue. If the dispute is found to be in favor of the customer, a full refund will be issued according to our Return and Refund Policy. If the dispute is found to be in favor of Zydasonali, the order will not be refunded, and we reserve the right to take legal action if necessary.

10. Contact Information

If you have any questions or concerns regarding payment, please do not hesitate to reach out to us:

Our customer support team is available from 9:00 AM to 5:00 PM (PST), Monday through Friday, and will be happy to assist you with any payment-related inquiries.

Thank you for shopping with Zydasonali! We are committed to providing you with a seamless and secure shopping experience. If you have any questions about payments, please feel free to contact us at any time.